We carried out a review of the data available to us about Box Tree Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Box Tree Court, you can give feedback on this service.
Box Tree Court is an extra care housing service in Boston Spa, in the City of Leeds metropolitan borough, which offers independent living with access to on-site care for people over the age of 55, with 44 apartments available for rent and shared ownership.
The court was designed to provide fully accessible facilities for both residents and visitors, including a café/bistro and hair salon for use by the community. There is also a residents’ lounge, activity room, treatment room and communal gardens for residents and their guests to enjoy.
At the time of our inspection there were 15 people receiving the regulated activity of personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Some improvements were needed to ensure medicines were consistently managed safely. The provider responded immediately during and after the inspection and took decisive action to rectify the issues we identified. This gave us reassurance medicines would now be safely managed.
Staff had an awareness of safeguarding and knew how to raise concerns. Steps were taken to minimise risks where possible. Risks to people's health and well-being were identified and monitored. Guidance was in place for staff on how to support people with these risks.
People’s needs were comprehensively assessed; people and their relatives had been involved in the care planning process. Staff had developed supportive relationships with people and knew them well; people received person-centred care as a result. Staff supported people to access healthcare professionals.
Systems were in place to recruit staff safely. Staff were competent and had the skills and knowledge to enable them to support people effectively. Staff received the training and support they needed to carry out their roles effectively and received regular feedback; staff we spoke with confirmed this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff promoted people's independence and treated them with dignity and respect. People were involved in making decisions about their care and involved in reviews to ensure their care plans met their needs and supported them to achieve desired outcomes. People and their relatives were complimentary about the staff and their caring attitude.
People knew how to make a complaint and there was an effective complaints process in place. The manager and staff were committed to providing high quality care and support for people. The service had an open and supportive culture.
Systems were in place to monitor the quality and safety of care delivered. The provider and manager followed governance systems which provided oversight and monitoring of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 3 November 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.