Updated 10 June 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of one inspector and one Expert by Experience who made calls to people and their relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Radis Community Care provides care and support to people living in extra care housing accommodation at Strawberry Gardens. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was announced.
We gave the service notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 19 April 2022 and ended on the 5 May 2022. We visited the location’s office on 5 May 2022.
What we did before the inspection
We reviewed information we had received about the service and we used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.
During the inspection
We spoke with the registered manager, the area manager, one support worker and two team leaders. The Expert by Experience contacted eight people and seven relatives to gain their views about the service.
We reviewed a range of records. This included two staff files in relation to recruitment and two staff files in relation to supervision and competency checks. We looked at four care plans including their support plans and risk assessments and two people’s medicines records. We also reviewed policies and procedures, incident and accidents, safeguarding records, complaints, action plans and customer satisfaction surveys.