MSK Healthcare

Updated 28 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who had personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 13 March 2023 and ended on 29 March 2023. We visited the location’s office on 16 March 2023.

What we did before the inspection

We reviewed information we had received about the service since they registered. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with 2 people and 4 relatives about the experience of the care provided by MSK Healthcare. We spoke to the registered manager, and 4 care staff. We reviewed 3 people’s care plans, daily notes, and medicine administration records. We reviewed 3 staff files in relation to recruitment. We reviewed various records we requested from the provider including rotas, policies, and training records.

Updated 28 April 2023

About the service

MSK Healthcare is a domiciliary care agency providing support to people in their own homes. At the time of this inspection the service was supporting 7 people, and all received the regulated activity of personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe and processes in place safeguarded people from harm and abuse. Risks to people’s safety had been assessed. Enough staff were deployed to meet people’s support needs. People received their medicines as prescribed. Staff wore Personal Protective Equipment to protect people from the risk of infection.

People’s care and support needs were assessed in line with best practice guidance and the law. Staff completed training to ensure they had the skills and knowledge to support people. People were supported to have a balance diet. Staff ensured people had choice and control regarding their care and support. Care was delivered in line with best practice guidance and the law.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s dignity, privacy and independence was respected. People told us, staff and the management team were kind and caring. The management team maintained regular contact with people and built good relationships with them and their relatives.

People were involved in their care planning and received personalised care and support. Staff were responsive to people’s needs and preferences. There was a complaints policy in place and had been shared with people.

People and relatives praised staff and the management team regarding the service they had received. The provider had systems in place to ensure care was delivered safely and to a high standard. Staff spoke highly of the support they received by the management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 7 December 2020, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.