Background to this inspection
Updated
29 June 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 5 May 2022 and ended on 24 May 2022. We visited the location’s office on 13 May 2022.
What we did before the inspection
We reviewed information we had received about the service since registration. We sought feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
Prior to the day onsite, we spoke with six relatives and three service users about their experience of using the service. Whilst at the service we spoke with four members of staff including the registered manager and care coordinator. We reviewed records on site including two staff files in relation to recruitment.
We sought feedback from five care staff. We reviewed four plans of care and associated medicines records. We looked at the provider’s policies and documentation in relation to audits and training.
Updated
29 June 2022
About the service
Hallam24 Bassetlaw is a domiciliary care agency providing personal care in people’s own homes. At the time of our inspection there were 19 people receiving personal care from Hallam24 Bassetlaw.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were kept safe by staff who were appropriately recruited, trained and guided to meet people’s needs and manage risks. People were supported with their medicines by staff who understood and were guided to administer in people’s preferred way. Staff wore personal protective equipment in line with current guidelines. People did not always receive their calls at the scheduled time, however calls were never missed or delayed more than one hour.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had their needs assessed from the moment they joined the service and care was delivered in line with current guidelines. Staff felt supported by the provider and received relevant training. Staff were able to meet peoples eating and drinking needs and were informed of people’s preferences.
People were supported by kind and caring staff who understood how to deliver care in a dignified and respectful way.
People’s care was planned in a personalised way and staff had very detailed guidance on hand to ensure they supported people in an individualised manner. People knew how to raise concerns and the provider ensured they addressed these appropriately.
The service was led by an organised management team who understood their duties and responsibilities. The provider’s vision and values involved both staff and people to ensure personalised and quality care was delivered.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.