St Peter's House

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed a total of 1 quality statement from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was requires good. Our rating for this key question remains good. People were treated with kindness; staff respected their dignity and promoted their independence.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives told us that staff were kind and caring and promoted their independence where possible. One person said, “I am happy here. I miss my home, but I am safe here. They do encourage me to keep being independent and do what I can for myself.” Some relatives' comments included, “The staff here are very good. I had to move [person’s relative] from another home because of safeguarding issues. They are so much better looked after here.” And “[Person’s relative] seems content - everyone is helpful. They have their hair cut and they always seem clean and well cared for. I asked for [person’s relative] nails to be cut and they do this.”

Staff told us they prompted people to make choices about day-to-day decisions, such as where and how they wanted to spend their time and what they wanted to wear. We received mixed feedback from people about their involvement in their own care plans.

Staff recognised the importance of respecting people's appearance. People were assisted to dress according to their own preferences, and this reflected their individuality. One relative told us, “They [staff] make every effort to ensure my [relative] wears their make-up and jewellery as they have always taken a pride in their appearance. This is important to them. I did have some strong words with the manager in the beginning when I found my [person’s relative] was still in bed at midday but this has improved now.” Staff protected people's privacy, this included ensuring toilet and bedroom doors were closed appropriately and knocking before entering people’s bedrooms. We observed a variety of activities being undertaken by staff employed for this purpose, there was a sense of engagement and warm interactions between people and these staff.

There was an electronic system in place for care planning and recording daily care provided. These showed people’s choices and preferences for how they lived their daily lives were considered. There a system in place to ensure a monthly review of people’s care known as resident of the day.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.