Archived: Millside

There was evidence in patient's records that staff explained to patients who used the service the care they were given and the reason for it. Staff explained that they involved patients in their choices and that decisions were documented in their records. Staff signed and dated all records.

One patient said, 'I get involved in my care planning, they always discuss stuff with me ' Another patient said, ' The staff are great here, they always talk to you about what's going on and help me to get home they are brilliant ' and 'I think they do a great job.'

Staff told us patients received good care and their needs were appropriately met. They said there were good systems in place to make sure patients were encouraged to be as independent as they could be.

The Manager told us that staffing level were assessed depending on patients need and occupancy levels. The staffing levels were then adjusted accordingly.

One patient said 'This is the best hospital I've been to in my whole life.'

The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained. The needs of patients who used the service had been taken into account in ensuring there were suitable communal areas and the unit had areas of low stimuli should patients choose to use it. We saw evidence of an environmental and risk assessment inspection which looked at suicide by ligature and this showed minimal risk to patients.

There were enough qualified, skilled and experienced staff to meet patients' needs.

The provider had a policy on obtaining feedback from patients who used the service. This included information from sources such as patient meetings, complaints and survey questionnaires.

We looked at minutes of staff meetings. Staff meetings were held every few months. We spoke with six members of staff who said they felt supported and able to raise concerns with senior staff or management.