29 May 2019
During a routine inspection
Home First is a short-term enablement service for people living in the South Staffordshire area. The service supports adults with health and social needs to maximise or regain their independence. At the time of our inspection, the service was supporting 18 people living in their own homes.
People’s experience of using this service:
People told us they felt safe. Staff had the knowledge and skills to provide people with safe care and they knew how to protect them from the risk of potential abuse. Risks to people’s health and safety were managed. People were supported by sufficient numbers of staff who had been recruited safely. People got their medicines as prescribed. People were protected from the risks of infection. Lessons were learnt when things went wrong.
People received support from staff who had been inducted and trained to ensure they were in receipt of effective care. Staff sought the advice of healthcare professionals when people’s health deteriorated. People had sufficient food and drink to meet their nutritional needs.
People and their relatives told us they were supported by staff who were kind and compassionate. Staff spoke with fondness about the people they cared for. Staff understood the importance of protecting people’s privacy and dignity. Staff encouraged people to be as independent as possible.
People received care that was responsive to their individual needs. People told us they knew how to complain and would be listened to if they needed to. The provider had a system in place if people needed to complain.
Improvements were needed in the recording of people’s care needs. We have made a recommendation for the provider to include more information in people’s records. People told us they were happy with the care they received and would recommend the service to others. People told us the care they had received had met their goals of becoming more independent. The provider had an effective system which monitored the care people received and when problems were identified action was taken to ensure lessons were learnt.
Rating at last inspection:
This is the first inspection for this location.
Why we inspected:
This was a scheduled inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk