The Care Quality Commission
  • Mental Health
  • NHS mental health service

Archived: Oak House

Mytton Oak, Royal Shrewsbury Hospital, Shrewsbury, Shropshire, SY3 8XQ (01743) 261181

Provided and run by:
Midlands Partnership University NHS Foundation Trust

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for Oak House can be found at Midlands Partnership University NHS Foundation Trust. Each report covers findings for one service across multiple locations
Read inspection report

During a check to make sure that the improvements required had been made

During the inspection in December 2013 we found there were omissions of information and recording in regard to assessing the mental capacity of people and obtaining the consent of people for their care and treatment. People were not fully protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not maintained. We issued compliance actions to ensure improvements would be made.

The provider sent us a written report in February 2014 which recorded the actions they had taken. We received further information from the provider in March and April 2014 which informed us of the continuing action taken to support compliance with the regulations.

Staff have now received further training in the Mental Capacity Act 2005. Care records have been reviewed to ensure the mental capacity of people was thoroughly assessed at the point of admission to Oak House. This ensured that where people were unable to make decisions for themselves, action would be taken in their best interests.

New documentation has been implemented to record the care and support needs of people who used the service. Staff have received training in this new care planning model. This meant that information of the individual's care is fully documented and their support needs can be fully met in the way they prefer.

Amendments have been made to some policies and procedures in regard to medication, staff training and supervision.

3 December 2013

During a routine inspection

We inspected Oak House to determine if people were receiving support and personal care that met their needs and kept them safe. Some of the people were not able to tell us if they were happy with the service, because their disabilities affected their ability to communicate. We observed interactions between people and staff, to assess if they were comfortable in their environment and were treated with respect.

We looked at the care records of two people who used the service. We did not see any formal recording of how the consent to a person's care and treatment had been sought. We observed staff offered choices and options regarding everyday activities to people throughout this inspection.

Staff told us they were trained in safeguarding procedures and knew what to do in the event of a safeguarding incident.

We saw staff provided care and support to people in a caring, thoughtful and approachable way. One person told us: 'The staff are friendly and helpful'.

The premises were suitable though a little dated in terms of room sizes and availability of en suite facilities. There were some issues regarding the separation of rooms used by men and women using the service.

Systems were in place to monitor the quality and safety of the service.

We saw that record keeping required improvements. This would ensure that people were protected from the risk of unsafe care and treatment arising from the lack of accurate and up to date information.