The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Unit 2 Wessex Way

Suite A, Unit 2 Wessex Way, Wessex Business Park, Colden Common, Hampshire, SO21 1WP (01962) 712110

Provided and run by:
Hampshire and Isle of Wight Healthcare NHS Foundation Trust

All Inspections

12 September 2013

During a routine inspection

In this report the name of two registered managers appears who were not in post and not managing the regulatory activities at this location at the time of the inspection. Their names appear because they were still registered managers on our register at the time. We discussed this with the person managing the service at the time of the visit and told them of the actions that were needed.

We spoke with the relatives of four people who used the service. The relatives told us that the service provided good care for people, in the way that was set out in their care plans. Comments included 'I'm very happy with the care they provide to (their relative)' and 'excellent service'. None of the relatives we spoke with expressed any concerns about the care and support people received. We spoke with one person who used the service who said they received the care and support that they needed, in the way that they wanted it to be provided. The person said 'They will go out of their way for you', and 'They understand the mental health side of people's needs, I can't fault them'.

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We spoke with the relatives of three people who were supported by staff to take their medicines. All three relatives said staff provided support for people to take their medicine at the time it was prescribed.

People were cared for by staff who were supported to deliver care and support safely and to an appropriate standard.

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. The person we spoke with said they were able to raise concerns with the staff or manager and were confident that action would be taken to address the issue. We spoke with the relatives of four people who used the service. All four relatives said there were good systems to communicate with the service and give feedback about the care and support provided.