31 January 2013
During a routine inspection
People were well cared for and their care records contained detailed information to show how they were to be looked after. The care records also showed that people gave consent for their care and support.
The medication system was safe and people received their medicines safely and as prescribed.
People were cared for by a sufficient number of experienced staff who were suitably trained. This helps ensure the safety and welfare of the people using the service.
The complaints procedure in place ensured people were given clear guidance on how to make a complaint.