This is an updated report from the February 2014 inspection of Hull Royal Infirmary. It has been partly updated to reflect the findings from a responsive unannounced inspection of some services on the Hull Royal Infirmary site in January 2015. Details of both inspections are highlighted within the report.
Inspection February 2014:
Hull Royal Infirmary is one of the main hospital sites for Hull and East Yorkshire Hospitals NHS Trust. The trust operates acute services from two main hospitals – Hull Royal Infirmary and Castle Hill Hospital – with a minor injuries unit at Beverley Community Hospital. Hull Royal Infirmary houses the main emergency provision for the trust, including accident and emergency services, critical care, acute medical and surgical services as well as the Women and Children’s Hospital. As part of our assessment of the emergency services, we visited the minor injuries unit at Beverley Community Hospital.
We found the hospital was facing significant challenges due to the shortage of staff and insufficient capacity to deal with the increasing number of admissions, particularly patients referred to the hospital as an emergency. The shortage of nursing and medical staff, particularly junior doctors, was impacting on the care patients received, leading to delays in assessment and treatment. Staffing levels and skill mix did not always meet recommended guidance for example by Royal Colleges. There was a winter plan in operation, whereby additional beds had been opened at both hospital sites. Despite this, the high volume of admissions resulted in patients being moved around internally and across to Castle Hill Hospital, often through the night. Not all national targets, such as referral-to-treatment times in some specialties were being met. Backlogs had built up and a large number of outpatient appointments had been cancelled.
Actions had been taken to address the problems associated with staff shortages and other identified risks. Patient safety briefings and an escalation plan had been introduced to deal with issues as they arose. The trust board had agreed in November 2013 to invest £450,000 to recruit more nurses across the trust.
Staff were working hard to ensure the safety and welfare of patients, and wanted to offer a good quality of service. Some staff were proud to work at the hospital. However, others reported that they were stressed and working additional hours to cover the shortages. Doctors were covering a number of areas and did not always have the necessary competencies for the speciality. Staff reported that they were put under intense pressure to undertake additional work and meet performance targets.
Generally, patients reported that they had received good care, particularly in the critical care units and women’s service, although concerns were raised about access to treatment and the quality of care in the accident and emergency department and admissions assessment unit.
There were arrangements in place to manage and monitor the prevention and control of infection, with a dedicated team to support staff and ensure policies and procedures were implemented. We found all areas that we visited were clean. There were systems in place for assessing, monitoring and addressing risk, with lines of reporting to the trust board. Following a recent review of incidents, these processes had been strengthened. However, many members of staff told us that they did not have the time to report incidents, and therefore this information could not be taken into account for future learning.
There had been a major refurbishment programme in the A&E department to improve facilities, and a planned development to increase capacity for dealing with major injuries and illnesses was expected to be completed by August 2014. At the present time, the department did not have the capacity in terms of facilities and staff to deal with the number of patients attending. There was a lack of appropriate senior clinicians and the children’s accident and emergency department, which had recently been refurbished, closed at midnight. The treatment of children then moved to the adult areas, with only the children’s waiting area open. The resuscitation area was kept open and appropriately qualified staff were made available when this was needed.
Despite the new consultation initiatives and strategies introduced, many staff did not feel engaged, particularly with the senior management team, although support from local managers was generally reported as good.
We found the hospitals in breach of Regulations 9 (care and welfare), 10 (governance), 13 (medicines), 15 (premises), 22 (staffing) and 23 (staff support) for the regulated activities treatment of disease, disorder or injury and diagnostic and screening procedures.
Inspection: January 2015
Following concerns raised to CQC and analysis of other evidence an unannounced focussed inspection took place on the 28 and 29 January 2015 of some services on the Hull Royal Infirmary site. The core services we inspected in January 2015 included accident and emergency, medical care and surgery. There is additional content highlighted within these specific core services of the report following this inspection. Other core services were not inspected at this time and therefore the report for those areas remains unchanged.
The focus of the inspection was the care of patients in the emergency department and the patient flow onto the wards. We found the Trust was not operating an effective system to ensure appropriate initial clinical assessment of patients therefore patients were exposed to the potential risk of harm. On the 30 March 2015 we issued a section 64 letter to the trust and requested further information about the assessment of patients in the accident and emergency department and staffing numbers.
Improvements required
Following the February 2014 and January 2015 inspection there were areas of poor practice where the trust needed to make improvements. Importantly, the trust must:
From the Inspection February 2014:
- Ensure that there are sufficient numbers of suitably qualified and skilled staff and experienced people across all health groups including medical and nursing staff, particularly A&E, AAU, and medical wards.
- Ensure that staff are suitably supported and receive appropriate training, including safeguarding Level 3 where appropriate, and post registration qualifications in critical care.
- Ensure all staff have completed their mandatory training.
- Ensure that junior doctors are appropriately supervised and not taking on roles and responsibilities for which they have yet to complete competencies in.
- Ensure that there are suitable arrangements for on-call, and that junior doctors are not responsible for multiple pagers across different areas.
- Review why staff feel that they are experiencing bullying and feel pressure to undertake additional hours, and put meeting targets above patient care.
- Ensure that staff who are involved in caring for patients living with dementia are suitably trained, for example portering staff.
- Ensure that only staff employed for caring duties, including dealing with patients exhibiting challenging behaviour due to mental health illness or dementia, support patients.
- Review incident reporting to ensure that staff report incidents appropriately and in a timely manner.
- Ensure that staff receive feedback from incidents reported, including never events and complaints.
- Ensure lessons learned are disseminated across divisions.
- Ensure that children are assessed and treated in an appropriate environment, in line with national guidance.
- Ensure that patients have access to hospital appointments and cancellation of outpatient clinics is kept to a minimum.
- Review the patient flow within and across hospital sites to ensure that patients are not experiencing multiple moves, including through the night.
- Ensure that patients’ assessment and treatment is based on best practice guidelines and delivered in a timely manner.
- Ensure patients receive appropriate fluid and nutrition to meet their needs. We found patients particularly in A&E and AAU were going without drinks and food for several hours.
- Ensure that there are suitable arrangements in place for pharmacy provision across all areas to provide clinical overview and reconciliation of patient medications.
- Ensure that patient records are appropriately maintained.
- Provide family friendly facilities for parents on Ward 130 and the high dependency unit to enable parents to support their children.
- Ensure that the environment is safe within the children’s and young people’s services by ensuring that clinical rooms have only appropriate equipment and that waste bins are appropriately stored.
From the January 2015 Inspection:
- Ensure there is an effective system in place so that patients attending Accident and Emergency have an initial assessment of their condition carried out by appropriately qualified clinical staff within 15 minutes of the arrival of the patient at the Accident and Emergency Department in such a manner as to comply with the Guidance issued by the College of Emergency Medicine and others in their “Triage Position Statement” dated April 2011 or such other recognised professional processes or mechanisms as the trust commits itself to.
- Review the patient pathway into the hospital, particularly the A&E department, to ensure that patients are assessed and treated appropriately to meet their needs.
In addition there were areas where the trust should take action and these are reported at the end of the report.
Professor Sir Mike Richards
Chief Inspector of Hospitals