3, 4 February 2014
During a routine inspection
We spoke with thirteen people who used the service who told us they were happy with the service they received. One person said; "the nurses go the extra mile." Another person said, "Most of the nurses are good, it is okay".' Another said; "the healthcare staff are brilliant." People said healthcare staff worked hard to make sure their care needs were met and we were told that most staff were attentive, helpful and appeared to be interested in making sure people's healthcare needs were met.
We found people's privacy and dignity were not respected.
We saw a health care centre with inpatient facilities was available. The centre was separate to the residential facilities. It provided health promotion clinics and a GP surgery.
We spoke with eight nursing staff who worked at the prison. They told us they enjoyed their work. They said they felt supported by their line manager to carry out their role. We looked at the records for the service, including quality assurance audits, surveys, staff records, policies and training documents and found them to be up-to-date.
We found there were enough qualified, skilled and experienced staff to meet people's needs in a safe and timely way.
The provider had an effective system to regularly assess and monitor the quality of service that people receive.