Lexden Hospital

We spoke with six people who used this service. They told us that they were very satisfied with the care and attention being shown by staff. People told us that they felt safe on their unit and any concerns raised were appropriately addressed by staff. This showed us that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Robust systems and processes were in place to ensure that people who used the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

Staff told us that they were up-to-date with their mandatory training and had received their annual appraisal and recent clinical supervision. This meant that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

We saw a clear trust audit programme in place. Evidence was seen of the actions taken by the provider in response to any identified concerns. This showed us that the provider had an effective system to regularly assess and monitor the quality of service that people received.