5 November 2013
During a routine inspection
The house was homely, well maintained and adapted to meet the needs of individuals. People had their own bedrooms and access to suitable bathing and toileting facilities. We saw that it was clean and hygienic.
We saw that staff were appropriately trained and supervised to make sure that they could offer the best possible care to people. People told us, 'staff here are okay and I can talk to them all'.
We found that the service listened to the views of the people who lived in the service and had ways of making sure they improved or maintained the quality of care they offered.