Updated 19 December 2022
Your Health Partnership (YHP) has a main practice, also the registered location with CQC, and is located in Rowley Regis at: Regis Medical Centre, Darby St, Rowley Regis B65 0BA.
The practice has 5 branch surgeries:
Lyndon Primary Care Centre, Sandwell Hospital, Lower Lyndon, B71 4HJ.
Mace Street Clinic, Mace St, Old Hill, Cradley Heath B64 6HP.
Oakham Surgery, 213 Regent Rd, Tividale, Oldbury B69 1RZ
Rowley Village Surgery, 91 Rowley Village, Rowley Regis, B65 9EN
Whiteheath Medical Centre, Badsey Rd, Oldbury B69 1EJ
As part of this inspection, we visited the main practice and the branch practice at Lyndon Primary Care Centre.
The provider Sandwell and West Birmingham Hospitals NHS Trust is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services, family planning and treatment of disease, disorder or injury and surgical procedures These are delivered from all sites except for surgical procedures, which is delivered form the main practice Regis Medical Centre and the branch practice Lyndon Primary Care Centre.
The practice is situated within the NHS Black Country Integrated Care Board (ICB) and delivers General Medical Services (GMS) a contract held with NHS England.
The practice is part of a wider network of GP practices called the Your Health Partnership Primary care network (YHP PCN).
Information published by Public Health England shows that deprivation within the practice population group is in the second lowest decile (two of 10). The lower the decile, the more deprived the practice population is relative to others.
According to the latest available data, the ethnic make-up of the practice area is 8% Asian, 87% White, 2% Black, 2% Mixed, and 1% Other.
The PCN sits within the Primary Care Community Therapies group within the Trust. The provider has appointed a senior management team to manage the day to day running of this practice along with other practices that are part of the YHP PCN.
The senior management team is made up of a lead GP, a lead for quality and safety, head of nursing, clinical director for the PCN, directorate lead for the PCN, lead for patient engagement, a business manager, head of acute clinical service and head of finance.
All staff employed by the provider work at this practice as well as the other practices within the PCN.
For all practices with the PCN there is a team of 30 salaried GPs, 20 nurses and 8 advanced clinical practitioners (ACPs) and 7 healthcare assistants. There is a home visiting team, and a team that provides support to care homes. There were 6 pharmacists and 2 pharmacy technicians and a team of social prescribers and 6 physicians associates.
Clinical staff are supported at the practice by a team of reception and administration staff.
Each of the practices have a non-clinical lead (outlet lead), who staff can escalate concerns to.
The practice is open between 8am to 6.30pm Monday to Friday. The practice offers a range of appointment types including book on the day, telephone consultations and advance appointments.
Extended access is provided locally by practices within the PCN, where late evening and weekend appointments are available. Out of hours services are provided by 111.
Patients can call the practice between 8am and 8pm Monday to Friday , calls are managed by non-clinical staff working in the contact centre.
The provider introduced a new appointment booking system in September 2022. Patients have to submit a request online including details of their reason for appointment, preferred practice and clinician and preferred method of appointment. If patients are unable to submit this request, staff are able to do this for patients either face to face or on the telephone.
Appointment requests can be made while the practice is open and are triaged by a clinician and then prioritised in terms of urgency. Requests are either dealt with at the time if the clinician is able to or an appointment is arranged.
See the practice website yhp.org.uk for opening times for each practice.