- Community healthcare service
Archived: Neuro-Rehabilitation Unit
All Inspections
24 September 2013
During a routine inspection
People told us they were able to make their own decisions and choices regarding their day to day care and treatment. People had signed their care plan and also gave their consent to care and support by talking through their choices each day with staff.
People were all very complimentary about the care and treatment they had received. One person told us, 'Coming here I feel like I have been given a golden key. I have done very well here. It is peaceful and very friendly'. Another person said, 'It is fantastic. I've been to a lot of places and this is the best place to be. I love it here'.
People said they felt the staff had the right skills and experience to meet their care and treatment needs. One person told us, 'The staff are wonderful. They genuinely do care, the physiotherapists really do work you, but they explain what they are doing and I like that'.
People were asked for their feedback about their care and treatment they received in regular meetings. They told us that they did not have any concerns, but when they had previously raised things they had been taken seriously and resolved.
6 December 2012
During an inspection in response to concerns
The interactions we observed between staff and people using the service were friendly and respectful. The people we spoke with were mostly positive about the service. They said 'it couldn't be better', 'it's a fantastic place. They work miracles,' and it's 'been nice, it's a comfortable hospital', 'it's really good.'
The people we spoke with were positive about the staff and the care they provided. One of the people we spoke with said they thought the ratio of patients to staff was good. We were told 'I can't express my gratitude to staff enough. They're all wonderful. All dedicated. All kind. They go out of their way for you.' However, many of the staff thought more staff were needed on the unit. Although care staff appeared skilled, the Trust could not demonstrate that it had provided sufficient training, or assessed the skills of its staff, to ensure they were able to provide the necessary standard of care.
The unit had systems in place for monitoring the quality of its service, and made changes in response to feedback. The people we spoke with said they felt able to raise their concerns.
We found that there were gaps in care records, and inconsistencies in recording which may put people at risk.