11 September 2013
During a routine inspection
People who used the service told us they were happy with the care and treatment they received on the unit. One person told us "It's very good. They [staff] have been absolutely superb, wonderful. Nothing is too much trouble. Staff come round every few minutes to see I'm ok and if I want anything. Absolutely marvellous, really good. They [staff] come and talk to you, very good.'
The provider had enough equipment to promote the independence and comfort of people who used the service.
The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed.
The provider had a system in place to deal with comments and complaints. People who used the service could be confident that their comments and complaints were listened to.