2 January 2014
During a routine inspection
People experienced care and support that met their needs and protected their rights. People had thorough, detailed care and support assessments relating to aspects of their procedure. People were very positive about the service. One person said, 'Care is really good and I am well looked after. The staff are always checking that I am alright.' Another person told us, 'Care and attention is 100%.'
People who used the service were protected against the risk of abuse. Staff had received training in abuse awareness and protecting vulnerable adults and children. There was information available and accessible to all staff in relation to safeguarding. The people we spoke with told us they felt safe at the service.
People were cared for, or supported by, suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work. This included carrying out a Criminal Records Bureau check.
Complaints people made were responded to appropriately. People told us if they had any concerns or complaints they would discuss them with the manager or members of staff and they were confident of using the complaints system.