- SERVICE PROVIDER
Nottinghamshire Healthcare NHS Foundation Trust
This is an organisation that runs the health and social care services we inspect
We have suspended the ratings on this page while we investigate concerns about this provider. We will publish ratings here once we have completed this investigation.
We have published a rapid review of Nottinghamshire Healthcare NHS Foundation Trust and an assessment of progress made at Rampton Hospital since the most recent CQC inspection activity.
See older reports in alternative formats:
- Community mental health services with learning disabilities or autism, published 24 May 2019: Easy read report.
- Rampton Hospital, published 8 June 2018: British Sign Language video.
- Rampton Hospital, published 15 June 2017: British Sign Language video.
Report from 1 April 2025 assessment
Contents
Ratings - Community health services for children, young people and families
Our view of the service
Date of Assessment: 4 and 5 February 2025
Nottinghamshire Healthcare NHS Foundation Trust provide Community health services for children, young people and families across two main bases at City Hospital and Kingsmill Hospital, along with additional sites in local communities including schools and health centres. During this assessment we carried out an onsite visit at Queens medical centre and a virtual visit to Kingsmill Hospital. The service was last rated Good (November 2022). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at all quality statements across 2 key questions: learning culture, safe systems pathways and transitions, safeguarding, involving people to manage risks, safe environments, safe and effective staffing, infection, prevention and control, medicines optimisation, kindness, compassion and dignity, treating people as individuals, independence, choice and control, responding to people's immediate needs, workforce wellbeing and enablement. As we assessed all the quality statements for the key questions of Safe and Caring, the rating for these key questions reflects the findings of this assessment. However, as we did not assess quality statements from the key questions; Effective, Responsive, and Well led, which means we use the ratings from the previous inspection to rate these key questions. The service is made up of various clinicians, who worked alongside other partners.
People's experience of this service
During this assessment we spoke with 1 young person, 3 carers, saw 26 samples of written feedback from families regarding the care their child, and reviewed 10 patient care and treatment records. We attended one multi-disciplinary meeting and observed one safeguarding escalation and one end of life activation meetings.
Patients and carers spoken with were overwhelmingly positive about their whole experience of the service.
Patients and families were involved in their care and treatment planning, assessment of risks and felt like an active partner in their child’s care. Staff were always responsive and available when needed. Staff worked collaboratively with partners to ensure patients received holistic care and treatment.