Updated 5 February 2024
Forest homecare Suffolk is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection visit and assessment there were between 30 and 40 people receiving personal care packages from the service. We conducted this assessment to follow up on our previous judgement of Inadequate and requirements we made. At this assessment we have found positive and sustained improvement and have re-rated the service as Good. Staff knew how to keep people safe, what to do if they had concerns and confident matters would be addressed. Staff were recruited safely, received training, and were kept informed. Medicines were managed safely within the service and infection prevention and control procedures were in place to ensure everyone was safe. Forest Homecare (Suffolk) worked well with partners and the community. Everyone understood their role and were clear in their part of making the service work well. Improvements had been sustained and built upon.