Forest Homecare Suffolk

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Forest homecare Suffolk is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection visit and assessment there were between 30 and 40 people receiving personal care packages from the service. We conducted this assessment to follow up on our previous judgement of Inadequate and requirements we made. At this assessment we have found positive and sustained improvement and have re-rated the service as Good. Staff knew how to keep people safe, what to do if they had concerns and confident matters would be addressed. Staff were recruited safely, received training, and were kept informed. Medicines were managed safely within the service and infection prevention and control procedures were in place to ensure everyone was safe. Forest Homecare (Suffolk) worked well with partners and the community. Everyone understood their role and were clear in their part of making the service work well. Improvements had been sustained and built upon.

People's experience of this service

People were safe and confident in their support provided Forest Homecare Suffolk. Universally, people reported that care staff made them feel safe and secure, carers communicated well, were friendly and engaged. One person said, “I feel very safe as they go over and above to help me. They always do the job well and the way I like it. They are very kind and caring towards me.” People told us during our assessment they felt involved in the service and been enabled to remain safe and build their confidence at home. Care was delivered in a safe way with risks assessed and carefully planned visits.