Forest Homecare Suffolk

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed 1 quality statement in this key question. People had a positive experience as diversity was valued and equality promoted.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were supported to access services to meet their healthcare needs. They said their rights were promoted and they could share their views about their service through feedback calls, care reviews and surveys. People told us they would be confident to raise anything they were not happy with and knew it would be addressed. People could not think of anything that could be done, to improve the service further.

Leaders told us there was a clear focus on equality and breaking down barriers. They said training had been undertaken to further promote and value diversity. This included challenging some perceptions of disability, and the impact of certain life experiences. Staff told us they completed equality and diversity training and respected each person as an individual. People were fully involved in developing their support plan and could make changes at any time they wished.

We did not receive specific feedback from partners on this question, but are mindful that the location of this agency and the assessment of its performance with other partners is valued.

Documentation, which informed people about service provision, was available in other formats, to better meet their needs. All records were electronic, but some people continued to have paper copies of their support plan and associated documents to make it easier for them. This included how make a complaint or report abuse. Leaders analysed all feedback people provided and identified any patterns or trends. People were informed in writing of the outcomes from the surveys they had completed and any other analysis. This included the work leaders had undertaken to improve the safe management of the service. Records showed all concerns were fully documented alongside the action taken.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.