25 February 2021
During an inspection looking at part of the service
Lynwood is a large Victorian building, with 20 single rooms and two shared rooms. All rooms have en-suite toilets, with most also having an ensuite shower. There are two lounge areas with dining tables. There is lift access to the two main floors, with stair lift access to other areas of the home.
We found the following examples of good practice.
¿ There was a stable staff team and no agency staff had been used during the COVID-19 pandemic.
¿ Staff members had received training in the use of personal protective equipment (PPE).
¿ People had been supported to keep in touch with their relatives through window visits, phone and video calls. Garden visits had been arranged in the summer when local guidelines had allowed these. Plans were being written for relative visits after the change in government guidance due to come into effect in March 2021.
¿ People were supported to self isolate when they returned from a hospital appointment or admission. One member of staff was allocated to support the person on each shift.
¿ Staff said they felt well supported by the registered manager and were given all the information they needed if guidelines changed.
¿ The home said they were well supported by medical professionals and local authority.