Fosse Healthcare - Nottingham

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Peoples needs and rights were supported. Peoples care and treatment was effective due to their health, care, well-being, and communication needs being assessed with them. Peoples care plans were kept up to date with any assessments completed in a timely manner. Staff were aware of people’s preferences and respected these in a person-centred way. People were aware of their rights around care and treatment. Staff had good knowledge of the mental capacity act, including capacity and consent. Staff were aware of how to support someone with fluctuating capacity.

This service scored 12 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

Staff understood the importance of supporting people to live healthier lives and were able to give examples of how they did this. One staff member told us, “One person I visit regularly, I know they don’t eat very well, and I could see they had lost weight. I contacted the GP and asked if they could be prescribed something and now, they are on supplement shakes twice a day.”

People told us that staff supported them to live healthier lives. People felt confident that staff would support them to contact family, the GP or another professional, or emergency services if required. People told us staff helped them to ensure they had enough to eat and drink as well as providing care and support with their wider health needs. One relative told us, “One of the regular carers is brilliant, and has dealt with my relative’s health problem regarding their legs swelling. The carer phones the district nurse team and has my telephone number and lets me know and keeps me up to date with what's happening.”

The provider had policies and procedures regarding nutrition and hydration and food safety and provided staff with training to ensure that they understood the importance of this. Staff training included awareness of associated issues linked to poor hydration and nutrition including tissue viability concerns. We saw that staff used the providers electronic recording system to make a record of any concerns and could raise a concern, which management were alerted to via the system.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.