• Services in your home
  • Homecare service

Fosse Healthcare - Nottingham

Overall: Not rated read more about inspection ratings

Unit H5, Ash Tree Court, Mellors Way, Nottingham Business Park, Nottingham, NG8 6PY (0115) 784 1866

Provided and run by:
Fosse Healthcare Limited

Report from 25 January 2024 assessment

On this page

Well-led

Not rated

Updated 5 March 2024

There were clear and effective governance, management and accountability arrangements. Staff understood their role and responsibilities. Managers accounted for the actions, behaviours and performance of staff. The systems to manage current and future performance and risks to the quality of the service took a proportionate approach to managing risk that allowed new and innovative ideas to be tested within the service. Data or notifications were consistently submitted to external organisations as required. There were robust arrangements for the availability, integrity and confidentiality of data, records and data management systems. Information was used effectively to monitor and improve the quality of care. Leaders implemented relevant or mandatory quality frameworks, recognised standards, best practices or equivalents to improve equity in experience and outcomes for people using services and tackle known inequalities.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Shared direction and culture

Score: 0

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Capable, compassionate and inclusive leaders

Score: 0

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Freedom to speak up

Score: 0

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Workforce equality, diversity and inclusion

Score: 0

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Governance, management and sustainability

Score: 3

All staff were clear about their roles and responsibilities. Staff told us the registered manager provided support and guidance, they felt confident approaching the management team and they felt listened to. One staff member told us, “There are times I have told my manager that I have not felt quite confident with an issue, and they have supported me with that.” The registered manager fully understood their regulatory responsibilities as well as responsibilities in relation to duty of candour. Duty of candour is a professional responsibility, to be honest with people when things go wrong.

The provider had relevant policies and procedures to guide staff practice and the governance of the service. The service had a current business continuity plan which supported the sustainability of the service. The provider had a quality officer in post who conducted a range of audits to review compliance of all aspects of the service, including medicines, safeguarding, care planning and staff training. The quality officer worked in line with an audit plan and any shortfalls or issues identified were recorded on an action plan which they reviewed to ensure actions were completed. The management team reviewed audit processes and any learning from this which was shared with the team and the wider business. The service had established means of sharing information with staff including team meetings, email and sending messages through the electronic devices they used as part of their role.

Partnerships and communities

Score: 0

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Learning, improvement and innovation

Score: 0

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.