Sussex Grange Home Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were at the centre of their care and support. Staff knew them well and regularly obtained feedback to ensure all care needs were met. The culture of the provider was open and transparent. People and their relatives felt able to raise any issues or concerns.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were involved in their care planning. They said their care plans were updated following changes to their needs.

The provider used an electronic system that incorporated peoples life history into their care planning. They completed assessments before people started having support with them. This process put equal emphasis on peoples needs and wishes which ensured a holistic approach to care. The provider sought feedback from people to ensure they were happy with their care.

Staff told us how they work with people to meet their needs. Staff demonstrated knowledge about discrimination and how they would report it.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.