Sussex Grange Home Care

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

People were protected from the risk of harm and abuse. Staff knew the potential risks to people and what actions to take with any concerns. Leaders told us how they recruit staff based on them having the right values. Staff were recruited safely and in line with the providers recruitment policies and procedures. There were suitable numbers of trained staff who knew people well.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

People told us they felt safe with staff and relatives had no concerns for the safety of their loved ones. People and relatives said they could contact the registered manager if they had any concerns. People told us they had choice and control over the support they received.

The provider had policies and processes in place to investigate and report concerns to appropriate authorities. Staff had all received training in Safeguarding. Example scenarios were discussed during team meetings and staff supervisions. The provider had a Mental Capacity Act (MCA) policy in place and staff had received training in MCA.

Staff demonstrated a good awareness of identifying abuse and knew what to do if they had concerns about people’s safety or well-being. Staff had good knowledge of the Mental Capacity Act (MCA) and its requirements. They sought people's consent before they provided care and support.

People told us they were involved in their care planning and gave examples of how staff involved them in their care. Risks were managed well. People and relatives said there was good communication from the provider if there were any changes.

Environmental risk assessments of people's homes had been completed. This ensured the safety of people receiving care and the staff who supported them. The provider made referrals with people’s consent, to the fire service for a home safety check. This ensured people had the right equipment in place according to their needs. The provider had a continuity policy in place in case of emergencies.

Staff received training in health and safety. Staff knew how to escalate risks and concerns to managers or via their out of hours on-call system.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

People and their relatives told us staff supported them in a timely manner and praised the continuity of care they had. They told us staff were skilled and trained.

There was a recruitment policy to ensure staff were recruited safely. The provider told us they only recruit staff who share their values. The Director told us, “We can teach you anything you need, but you must have the right values and personality to care for people. As long as you have that, we can teach you anything.” A range of training courses were provided including access to nationally recognised qualifications in care. Staff were supported to develop their skills, knowledge and good practice. The provider consistently held meetings with staff to share learning and give recognition for going beyond their role. The provider had an ongoing points system to reward staff for this. Feedback from staff was consistently high on how they were supported by the provider. The provider regularly sought feedback from staff and consistently demonstrated how they responded. This ensured staff felt valued. Retention of staff meant people had continuity of care. This was demonstrated by the consistent positive feedback we received from people about staff and the provider.

Staff had the skills and experience to fulfil the responsibilities of their role. They had access to a variety of training to support them in delivering effective care to people.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.