The Care Quality Commission
  • Services in your home
  • Homecare service

Logos Heart Care

Overall: Good read more about inspection ratings

10 Boundary House, Cricket Field Road, Uxbridge, UB8 1QG (01895) 917811

Provided and run by:
Logos Heart Care Ltd

All Inspections

During an assessment under our new approach

Date of assessment 6 December 2024. Logos Heart Care is a home care agency providing personal care and support to older people living with dementia, mental health conditions and physical disabilities. At the time of the assessment, there was 1 person receiving support with personal care. This assessment was carried out without a visit to the location’s office. We used telephone calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation. The last rating for this service was good (published 25 August 2023).The rating for this assessment remains good. People were well cared for, and their needs were met. The provider understood and managed risks appropriately. Staff felt supported and received appropriate training to care for people safely. People were treated with kindness, dignity and compassion. Staff treated people as individuals and supported their preferences. The provider cared and promoted the wellbeing of staff to be happy and effective in their roles. The provider actively sought the views of staff, people using the service and their representatives to improve care delivery.

7 July 2023

During a routine inspection

About the service

Logos Heart Care is a domiciliary care agency which provides care and support for people in their home. At the time of the inspection the service were providing support for one person who was receiving the regulated activity of personal care.

People’s experience of using this service and what we found

The provider had a robust recruitment process which enabled them to ensure new care workers had the appropriate skills for the role. There were policies in place for the investigation of incidents and accidents, safeguarding and complaints to identify if any lessons could be learned to improve the care provided. The relative confirmed they felt their family member was safe when they received care.

The provider had identified a range of training as mandatory so they could meet the support needs of the person which had been completed by the care worker. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Support needs were assessed before the care visits started to ensure the provider could meet the person’s need.

Care was provided in a person-centred manner and the care plan provided details on how the person wanted their support provided. The care plan identified the person’s cultural and religious preferences. The relative felt the care worker supported their family member in a kind and caring manner as well as ensuring their dignity and privacy was respected. Communication support needs were identified in the care plan and met.

The provider had a range of processes to monitor the quality of the care provided. The care worker felt they were support by the manager. The relative confirmed they and the family member were happy with the care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23 April 2021 and this is the first inspection.

Why we inspected

The inspection was conducted based on the date of registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.