Cheswold Park Hospital

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed a limited number of quality statements in the caring key question and found some areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was inadequate. The assessment of these areas indicated some areas of good practice since the last inspection, our rating for the key question remains inadequate.

This service scored 35 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Patients told us staff were responsive to their needs, that assessments were undertaken, and appropriate aids put in place to support and enhance their care. People were supported to maintain relationships. Feedback from 4 out of 5 relatives was positive, they told us that their family members were happy, they visited regularly and had opportunities to speak with the medical team. Patients and relatives had an awareness of the complaints process. The service had developed a good relationship with and ensured people had access to advocacy services.

During our assessment we gained feedback from 25 staff. All staff told us they worked with patients on an individual basis to understand their needs and interests. All staff had a good understanding of the Mental Health Act and Mental Capacity Act, they supported people to communicate and make informed decisions about their care. The service linked in with external teams to support patients to maintain independence and control.

We completed 8 SOFI observations on a range of wards which evidenced the staff promoted people’s independence and enabled choice and control over their own care, treatment, and activities. We observed positive interactions between patients and staff, including an engaging group activity.

The provider promoted people’s independence. We reviewed 17 care records during the assessment and found that care plans were holistic, considered a range of needs and positive behaviour support planning. The provider had completed a patient survey in September 2023 and 70% of patients who completed the questionnaire agreed they were engaged with and 59% agreed they were involved in creating their care plans. Community meeting minutes indicated that patients were able to feedback concerns and enabled choice and control over their care and treatment. Patients also represented their ward at patient committees.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.