Ridgeway Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff aimed to promote people's independence wherever possible. Relatives told us about the progress their loved ones had made. One relative said, “Currently (person) requires a lot of assistance from the care staff. (Person) tells us that all the staff are lovely and are doing their best to make them feel safe and well cared for”. People were treated as individuals. Staff respected people's choices such as where people wanted to spend their time, what they wanted to eat and if they wanted to involve themselves in activities. Staff understood the importance of people making decisions for themselves and this was promoted. One person had English as a second language. The registered manager and staff had worked hard to establish effective communication methods for this person to ensure they were fully included in day-to-day decisions. For example, an illustrated translation book, phrases printed for staff to use as prompts, and using technology to help with translation and communication. People were supported with a range of activities that interested them, including arts and craft, quizzes, Karaoke, film afternoons, pampering and visits from external entertainers. People also had opportunities for pastoral care and community visits. One person was interested in gardening. Raised flower beds had been built to enable them to enjoy growing flowers and some vegetables. This kept the person active and engaged in a hobby they loved when living at home. To promote health and mobility, the service held an exercise class twice a week facilitated by an external physiotherapist. We observed the session, which people enjoyed. One to one physiotherapy sessions were provided to help people with their rehabilitation. We saw some people using their walking aids safely. Others required the assistance of staff who supported them competently without rushing. People were supported and enabled to maintain contact with friends and family. There were no restrictions on visiting.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were well supported, treated with dignity and respect, and involved in their care. People appeared at ease with staff, and staff treated them with dignity and kindness. They felt staff really cared about them. The environment had been adapted with equipment in place to ensure people had choice, and independence was promoted. For example, people had access to appropriate showering/bathing facilities and the equipment needed to ensure they moved safely. Rooms were personalised and individual. A twice weekly physiotherapy exercise session was held to promote and improve people’s mobility. This helped to maintain people’s independence. A range of activities were offered and reflected people’s individual interests and likes.

The registered manager and provider had developed a culture that was open, inclusive, and person-centred. Where English was not a first language, the provider information return (PIR) described the steps taken to ensure effective methods of communication. People were supported to have choice and control over their own care and to make decisions about their care, treatment and well being.

Our observations showed staff understood people's individual needs and preferences. We observed positive interactions between staff and people, with staff encouraging and supporting people to make decisions, which staff respected.

Where people were unable to make decisions for themselves, Mental Capacity Assessments (MCA) had been completed. Where necessary, decisions were made on behalf of people, in consultation with appropriate others, in people's best interests. Staff had received training about the MCA and Deprivation of Liberty Safeguards (DoLS). People's choices and preferences were included in their care plans. These were regularly reviewed and updated as people's needs changed

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.