Wolfeton Manor

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

At our last assessment we rated this key question good. At this assessment the rating has remained good. Activities throughout the day were enjoyed by those participating, there was strong social engagement with the wider community. Recent survey results showed people were encouraged to participate in meaningful activities. A relative stated; ‘gently encouraging her to be as active as she can be and integrated into the community.’ Another stated; Staff are always jolly and interacting with residents in fun activities.’

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff knew them well which helped enable them to retain independence and control of their lives. Comments included, “I certainly feel independent” and “I can get up and go to bed when I want”. People had choice in their care and were encouraged to maintain relationships with family and friends.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.  People's care plans and records had up to date information to promote and maintain their independence. Care and support plans covered all areas and included nighttime preferences, mobility, communication and relationships. Staff knew people very well and regularly met and spoke with them and their relatives to ensure they were all kept up to date with people's changing health and support needs.