Wolfeton Manor

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

At our last assessment we rated this key question good. At this assessment the rating has remained good. People spoke fondly of staff and felt their needs were met as they wanted. The home produces a monthly magazine for people living or visiting the home. A relative told us; ‘The printed monthly journal is very handy and with its daily diary allows us to plan our visits without interfering with events.’

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Results from surveys found overwhelming satisfaction with the care and support people received at Wolfeton Manor. The service had received compliments from relatives, one said ‘The staff are incredibly friendly and the wellbeing of the residents is at the heart of what they do. They provide a range of activities for the residents to take part in and also encourage them to do so.’ Relatives described the staff and management as being ‘always approachable and amenable’. People and relatives told us they could raise their views and they would be acknowledged and action taken to rectify any shortfalls.

The provider had a variety of systems in place to gather peoples, relatives and health and social care professionals views and feedback on the service. Any suggestions or actions highlighted were reviewed and taken up by the manager to resolve. People's care and support records were person centred and set out aspects of people's characteristics, beliefs and preferences to ensure people's equality and diversity was respected.