Chepstow House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Chepstow House is a residential care home, providing personal care and accommodation. People living at Chepstow House live with dementia, learning disabilities, mental health conditions, sensory impairments, or physical disabilities. Care and accommodation is offered to older and younger people. There were 12 people living at the home at the time of our assessment. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. This assessment was prompted by information of concern in relation to staff practice and the management of safeguarding concerns. We completed the assessment of the service between 29 July 2024 and 30 August 2024. We visited the service on the 6 August 2024. We spoke with people and relatives remotely about their experience of the service. We assessed 20 quality statements in the safe key question, 6 quality statements in the effective key question, 8 quality statements in the caring key question, 3 quality statements in the responsive key question and 9 quality statements in the well-led key question. We will assess the other quality statements in future assessments. The overall rating for this service is Good.

People's experience of this service

Due to people’s differing communication needs many of the people were unable to vocalise their views about the home, and care and support they received. We spoke with 1 person using the service and 4 relatives. We also observed interactions between people and the staff supporting them as part of our assessment. Overall the person and relatives told us that people felt safe and happy living at the service. The person and relatives knew who to speak with if they had any concerns. There were no concerns about how staff supported people with their medicines. Relatives told us they were kept informed about their loved one’s care.