Chepstow House

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 3 quality statements from this key question. During our assessment of this key question, we found people were supported to have choice and control of their lives and staff understand their roles and responsibilities under the Mental Capacity Act 2005 (MCA) including Deprivation of Liberty Safeguards (DoLS). The provider had systems and processes in place to help ensure people were supported to understand their rights.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s protected characteristics under the Equality Act were identified and recorded. Support plans reflected people’s abilities and what they were able to do for themselves. Some relatives felt staff could interact and engage more with their family member by providing activities which were more meaningful for them, so they were not spending long periods of time alone.

Staff told us people were able to do things in their own way as long as they were safe to do so. They said some people did not want to have lunch at a specific time, so meals were saved for them to have at a later time. One staff member said, “We have people meetings every 2 months. Through keywork sessions they have 1-1 monthly meetings where we will speak to people and look at trying new things or consider what may need changing.” People were supported to use health services by having GP visits each week. This helped people as they are then not frightened to visit the GP surgery. Another staff member said people who have diabetes go for regular reviews, and people who have epilepsy have neurology appointments.

All people living in the home have had their needs assessed and there is a system to identify risks to people and how to manage them. The person, relatives and staff did not identify that anyone was unfairly treated or discriminated against. A staff member said: "We have people meetings every 2 months, and through keyworker sessions they [people] have 1 to 1 monthly meetings where we will speak with people and look at trying new things or consider what may need changing."

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.