Kilmar House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The staff were caring and supportive. People’s independence was valued, and staff respected people’s decisions.

This service scored 90 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to remain as independent as possible and staff respected people’s decision in relation to how and when they accepted support. People were offered choices at mealtimes and there were menus on tables to aid decision making. On any occasion when people did not want what was planned for a particular meal, kitchen staff were able to prepare additional options. One relative told us, “[My relative] is not moaning about the food and that is great. The cook is very good.” The staff team supported people to engage with local religious groups if they wished. One person told us these visits were particularly important to them.

Staff treated everyone with respect and had invested time in getting to know people and gaining an understanding of their individual preferences and likes. One staff member told us, “Residents here need to be treated as my own family and that is not just a statement as my own [relative] was here and treated the same as everyone else.”

Staff provided support, gently and with compassion. People were confident when engaging with staff who they collaborated with to achieve goals. Staff respected people’s need for independence and enabled people to attempt tasks they were likely to find difficult, providing appropriate guidance or support when requested.

There were processes to enable people to have control over how and when care was offered. For example, people were able to choose how often checks should be completed at night to enable risks of their sleep being disturbed to be managed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.