Sowerby House

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were not always supported to have choice and control or make decisions about how their care and support was provided. The service conducted activities; these did not always provide stimulation to people. Care plans were not always completed with a person-centred approach, with involvement of people and their relatives not always being evident. Some people did not feel that they were always given choice and control over their life. People’s friends and families were free to visit them with no restrictions.

This service scored 50 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us, “I don’t go out anywhere. None of us do. I like it when we play bingo and sometimes there’s a singer on, that’s good” and “No there's nothing really going on in here.”

Staff and the registered manager were clear on encouraging people to maintain their independence. For example, they said they may offer a hand to mobilise but would encourage the person to sit up on their own putting the person safely in control of their independence.

People knew the managers name, people were heard saying 'good morning [registered manager]'. People were observed asking for drinks and food a number of times before this was completed.

People were not always supported to have personalised care and support designed around their specific needs and preferences. For example, people’s records contained little or no information on their social interests, hobbies’, strengths culture, religion, relationships or what was important to them. People’s care plans did not always record how they communicated, and the support they required from staff. This information and understanding can help to ensure people are given the opportunity to communicate their choices and preferences. People were not supported to access their local community.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.