SpaMedica Newark

Updated 10 November 2023

SpaMedica Newark is operated by SpaMedica Ltd and opened in August 2021.

The service offers cataract surgery and Yttrium-Aluminium-Garnet laser (YAG) capsulotomy services for adults over 18 and NHS patients. YAG capsulotomy is a special laser treatment used to improve vision after cataract surgery, AMD (treatment for age related macular degeneration) and minor eye surgery.

SpaMedica Newark has been regulated with the CQC since August 2021 and is registered to provide the following regulated activities:

• Diagnostic and screening procedures.

• Surgical procedures.

• Treatment of disease, disorder, and injury.

The service provides assessment and treatment for NHS patients only. Referrals for treatment are mostly received from opticians and GPs. The service is delivered over 2 floors of a building in Newark. The pre-operative and post-operative assessment area is located on the first floor. The operating suites are located on the ground floor, with a spacious waiting area.

The staff team consists of:

• A hospital manager.

• Ophthalmology consultants.

• Optometrists.

• Registered nurses.

• Healthcare technicians.

• Administration staff.

• Patient coordinators.

SpaMedica Newark treated 4,845 patients from August 2022 to August 2023.

Updated 10 November 2023

We carried out an inspection of SpaMedica Newark using our comprehensive inspection methodology on 30 August and 13 September 2023. The service has not been previously inspected.

Our inspection was announced. We gave the provider short notice of the inspection date to ensure their availability on the day.

This is the first time we have rated the service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled the risk of infection well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.

• Staff provided care and treatment based on national guidance and evidence-based practice. Patients were offered pain relief when they needed it. Patients were able to access enough snacks and drinks. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and provided access to good information. Key services were available during opening times.

• Staff treated patients with compassion and kindness and respected their privacy and dignity. They took account of their individual needs and helped them understand their conditions. They provided emotional support to patients, families, and carers.

• The service planned care to meet the needs of local people, took account of patients’ individual needs and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.

• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported, and valued. They were focused on the needs of patients receiving care and were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 10 November 2023

This service was rated as Good. See the overall summary above for details.