30 August 2023
During a routine inspection
We carried out an inspection of SpaMedica Newark using our comprehensive inspection methodology on 30 August and 13 September 2023. The service has not been previously inspected.
Our inspection was announced. We gave the provider short notice of the inspection date to ensure their availability on the day.
This is the first time we have rated the service. We rated it as good because:
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The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled the risk of infection well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
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Staff provided care and treatment based on national guidance and evidence-based practice. Patients were offered pain relief when they needed it. Patients were able to access enough snacks and drinks. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and provided access to good information. Key services were available during opening times.
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Staff treated patients with compassion and kindness and respected their privacy and dignity. They took account of their individual needs and helped them understand their conditions. They provided emotional support to patients, families, and carers.
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The service planned care to meet the needs of local people, took account of patients’ individual needs and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
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Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported, and valued. They were focused on the needs of patients receiving care and were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.