The Larches - Tiverton

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement, equity in experiences and outcomes in the ‘Responsive’ key question and found areas of concern. The score for this quality statement has been combined with scores based on the rating from the last inspection, which was Good. Although the assessment of these areas indicated areas of concern since the last inspection, our rating for the key question remains Good. People’s care was not fully personalised and there were inconsistencies in how the service sought and listened to information about people who were most likely to experience inequality in experience and outcomes. The service did not conduct any audits to show whether people’s social and well-being needs were being met.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Improvements were needed to demonstrate care was fully personalised and in line with people’s preferences. People spoke positively of the care staff that supported them but were not evidently involved or in control of planning their care and support. People did comment they felt the service was well managed and that they could provide feedback or raise issues if they needed to.

We found there were inconsistencies in how the service sought and acted on information about people who were most likely to experience inequality in experience and outcomes. There were inconsistencies in how the service tailored care, support and treatment in response to this.

The service did not conduct any audits to show whether people’s social and well-being needs were being met. A decision in March 2024 was made by the provider to reduce external entertainment to once a month; 1 of the activities staff members was currently away from work. This meant some people had little stimulation, particularly those who chose to stay in their room.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.