South Park Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The providers processes demonstrated that people are receiving the standard of care described in this quality statement. People’s care records gave a good overview of peoples individualised care and support needs, and reflected their choices and decisions they had made about how they preferred their needs to be met. This included information about people’s likes and dislikes, their preferred routines and how they wished to spend their day. People’s care records instructed staff, when providing care and support, and to seek people’s consent. Care plans also set out clearly people’s differing dependency levels and what they were willing and could do for themselves, and what tasks they needed additional staff support with. Care plans included one for spirituality, social inclusion, activities and daily life. Support plans were evaluated monthly and people and their family members were involved in 6 monthly reviews where their views were sought and incorporated into care planning.

We observed staff supporting people in line with their choices and their care plans. It was positively noted one person’s choice to eat their lunchtime meal on their own after everyone else had finished their meal had clearly been understood by staff and arrangements made for his decision to be respected. Another person who needed mobility aids to help with moving was given the appropriate level of support by staff. There was an activities calendar and meal options available in the home, however these looked dated and could have been presented in a more person centred way. We discussed with the registered manager during the inspection who agreed to review this in line with the recommendations we made with regards to making the environment more dementia friendly. The provider kept an activities folder kept which showed a number of activities that people took part in, including religious festivals. This included Shabbat, the Jewish Day of Rest, baking sessions, arts and craft, reading time, exercise to music and Remembrance Day amongst others.

Managers and staff understood people they supported should be encouraged to make informed choices and to make decisions about how they lived their lives and what care and support they received. One member of staff told us, “[Person’s name] likes to eat on their own a little later than most people who live here, so we always make sure we set a meal aside for him and ask him what time they would like to eat after everyone has finished their meal.” Staff were allocated as key workers which meant they they knew people well as individuals and understood they should be supported to have choice and control and make decisions about how their care was provided.

People reported receiving the standard of care described in this quality statement. People had choice and control about when and how they preferred to receive care and support from staff. People told us staff respected their choices, for example in relation to their meals and activities. A person told us, “I'm fine here, yes staff respect my choices." People were encouraged and supported to do as much as they could for themselves, to maintain their independence. For example, one person managed aspects of their own medication. People undertook activities at the service and in the wider community which supported their independence, health and wellbeing.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.