South Park Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

At the last inspection of this service, we made a recommendation to the provider around reviewing its process for gathering formal feedback from people and also in relation to end of life care planning and considering ways in which people's end of life care wishes can be recorded. At this inspection, we found the provider had made improvements in both these areas. People could share feedback and ideas or raise complaints about the care they received. People were involved in decisions about their care in relation to end of life planning.

This service scored 61 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People using the service told us they had no complaints about the quality of care they received and knew how to raise any concerns if they had.

Staff acted as key workers for people, meeting with them on a regular basis and getting feedback on how they were feeling. Staff we spoke with demonstrated a good understanding of people's support needs. The registered manager confirmed that they had not received any formal complaints from people or their relatives in the past year. She said, "We always encourage feedback, my door is always open. carers also speak to people everyday and report back any issues." The registered manager also told us that relatives were update via email and showed us some examples of this.

There were a number of processes in place for people to share feedback and ideas or raise complaints about their care, treatment and support. These included 3 monthly key worker meetings where people were able to give feedback on care, food/activities and complaints. The provider also completed written feedback surveys for friends, relatives, professionals. There was a accessible version of a resident survey that people were requested to complete. A staff survey had also recently been completed. We reviewed these records and saw the various stakeholders surveys were positive about the delivery of care and support the home provided.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider was now completing palliative or advance care plan for people which included end of life wishes, funeral plans, how people's needs in relation to any religious or cultural end of life wishes were to be respected.

People did not raise any concerns regarding end of life care when we asked them about this.

The registered manager told us that since the last inspection, they had started to complete end of life care plans for people. The manager confirmed that no one was on Palliative care, however staff we spoke with were aware of the importance of exploring end of life care wishes with people and their next of kin.