- Independent hospital
Nuffield Health Warwickshire Hospital
Report from 31 July 2024 assessment
Contents
Ratings - Surgery
Our view of the service
Nuffield Health Warwickshire provides a range of private treatments and services. They had specialists in orthopaedics, spinal surgery, eye care, paediatric surgery, cosmetic surgery, and general surgery. The hospital saw both private and NHS patients. We inspected the assessment service group for adults only. As part of our assessment, we looked at 8 patient records, spoke with 3 patients, 1 relative and 22 members of staff including the theatre manager, director of clinical services, ward manager, scrub nurses, anaesthetists, consultants, healthcare assistants, a recovery nurse, pre-operative assessment lead and staff nurses. This assessment was completed as a risk-based assessment following information received about the service. Surgery has been rated as good overall. We found: There was evidence of a learning culture and patients were cared for in a safe environment. There were processes in place to assess the needs of the patients using evidence-based guidance. Staff provided patients with patient-centred care and treatment. There were governance processes in place which were effective, and staff knew their roles and responsibilities.
People's experience of this service
We spoke with 3 patients and a relative. All patients were complimentary about the care they had received. Staff made them feel at ease and gave them enough information to enable them to make informed decisions. They were provided with a range of treatment options and felt involved in their care. Patients were able to access the service at a time which was suitable to them.