Sutton Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 6 quality statements within the responsive key question. People were involved which ensured their outcomes were identified and their voices heard. These included activities, one to one support, developing friendships and maintaining contact with relatives and friends. There was a culture that allowed people to voice their views and opinions. They felt safe to do so. People were involved in support planning and organising their own activities and support.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received support which was person-centred. We saw some people receiving dedicated one to one support, who were engaged in individual activities they appeared to be enjoying. Other people were going out to local shops and others engaged in tasks around the house. We saw people being actively supported to prepare their own lunch with some staff support. While other people were watching TV or listening to music. A health professional said, “I work with many providers across the county and the people living at Sutton Court seem relaxed and comfortable in their own home and in discussing what they want with the staff team that support them.” The registered manager told us, “Sutton Court is a large home which, with hard work, has turned into a person-centred home. Everyone is helped, supported to be as independent as possible. Everyone has their own voice, which is listened to, and acted on when required. Everyone plans their day, week how they want it to be. People are supported to go out to different activities, to plan their meals, make their meals, eat where they want to, when they want to, have support from who they want to.” Both people and staff confirmed the statement made by the registered manager.

People benefited from a staff team who knew them well, understood their care and support needs and knew where to seek additional support if required. People had up to date, individual, person-centred support plans which reflected up to date practice guidance. Some people had Autism health plans which had identified specific needs people had when accessing health care. These were updated to reflect any changes to people’s needs. Support plans included information about people’s health and care needs as well as their life histories, languages spoken and what was important to them from a religious or cultural perspective. There was frequent involvement with external health and care professionals, which was recorded and relevant information shared with staff. Feedback from external professionals was. For example, one health professional told us, “I have found the home manager very helpful both in giving relevant information at reviews and keeping me updated throughout the year as to how the resident is getting on / if any concerns or changes in needs arise.

The service supplied accurate and up-to-date information in formats that were tailored to individual needs. People had access to information which corresponded to their assessed needs as recorded in the communication section of their support plans. For example, there were pictures of Makaton (a type of sign language) displayed prominently around the building. We observed both people and staff using these pictures to reinforce their signing. In addition, there were pictorial social stories for individuals to use to help them understand things that were happening in their lives. Feedback from professionals told us the managers and staff gave them accurate information in a timely way, which supported their work with people. People who were unable to make the decision for themselves about sharing their information with others had best interest decisions recorded, showing who and how information would be shared.

The service created opportunities for people to share feedback and ideas, informal conversations went on throughout the day during the assessment visit between the managers, staff and people discussing what they wanted to do and when. In addition, there were more formal events such as house meetings, where a range of topics were discussed, and people had control of the agenda. People told us they could raise complaints about their care, treatment and support. The service involved people in decisions about their care and told them what had changed as a result. People and their families' views were surveyed annually and the results of these were analysed and feedback with actions taken. For example, People identified places of interest they wanted to visit, and these were incorporated into people’s plans in the following months.

People were supported with their healthcare needs. For example, an autistic person had details of their needs and reasonable adjustments were clearly laid out in a health plan which had been shared with the person’s GP practice. Staff told us, “We try to encourage new experiences for people.” People told us about the allotment they had and what they did there. Staff wanted to make sure that people were not disadvantaged by their health and/or communication needs. It was important to them that everyone at the service was equal and had the opportunity to the same or similar experiences. Reasonable adjustments were made to ensure people could access different activities throughout the day. Staff were all trained and understood the importance of Equality of care and everyone's entitlement to human rights. Support plans ensured there was opportunities to review and monitor individual outcomes. Barriers were identified and ways to overcome them explored and documented.

The service planed for the future in relation to people’s health needs. For example, a person with a condition which was expected to decrease their mobility was offered a ground floor room. Managers worked with health professionals to create plans for practical aids and further developed training for staff, to have the best chance to support the person going forward. Another example, a person who wanted to move to a different type of service was supported by managers and staff to achieve their goal. Several people had lived at Sutton Court for many years and managers and staff were working with them to identify their views for their future. The registered manager told us this work was in the early stages and was ongoing.