- Care home
Scalford Court Care Home
Report from 26 February 2024 assessment
Contents
Ratings
Our view of the service
Scalford Court is a residential care home providing accommodation and personal care. We carried out our on-site assessment on 21 March 2024. Off site assessment activity started on 21 March and ended on 5 April 2024. We looked at 7 quality statements; safeguarding; safe and effective staffing; assessing needs; consent to care and treatment; kindness, compassion and dignity; freedom to speak up and governance, management and sustainability. Staff members we spoke with understood their role and responsibilities to protect people from abuse and avoidable harm. Staffing numbers and skill mix were not always maintained. Not all staff had received up to date training, supervision or assessments of their competence. The assessment process which determined people’s needs was not robust. Care plans were not in place for all aspects of people's care and treatment needs or reviewed following an event or change in need. Systems to review restrictions on people which had been authorised by an independent authority were not consistently monitored. Staff were positive about the quality of care they provided and were responsive and understood people’s needs. Management oversight, leadership, systems and processes which monitored the quality of the service provided were not robust. Many staff did not feel supported or listened to. Many staff were not positive about the management and leadership of the service.
People's experience of this service
People and their family members spoke positively of the care and support. People told us they felt safe. People and relatives were not aware of their care plan, however relatives told us senior care staff updated them on any changes in their family members health or welfare. People and family members told us their privacy and dignity was respected and that staff were kind. A person told us "Oh yes, I'm looked after well, staff have been kind to me."