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Archived: Sherwood House Residential Care Home

Overall: Good read more about inspection ratings

Main Street, Linby, Nottingham, Nottinghamshire, NG15 8AE (0115) 964 2721

Provided and run by:
Friends of the Elderly

Important: The provider of this service changed. See new profile

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Background to this inspection

Updated 10 August 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 5 and 10 July 2017 and was unannounced. The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We considered this information as part of our inspection. We also checked the information that we held about the service such as previous inspection reports and statutory notifications. A notification is information about important events which the provider is required to send us by law. We also contacted commissioners (who fund the care for some people) of the service and asked them for their views.

During the visit we spoke with eight people who used the service, three relatives, two care workers, a senior care worker, the cook, the activities co-ordinator, the registered manager and the regional director. We looked at the care records of three people who used the service, the recruitment records for three staff, as well as a range of records relating to the running of the service including quality assurance audits and meeting minutes.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Overall inspection

Good

Updated 10 August 2017

Sherwood House Residential Care Home provides accommodation and support with personal care for up to 20 older people. The home is located in the village of Linby in Nottinghamshire. On the day of our inspection 16 people were living at the home. At the last inspection, in March 2015, the service was rated Good. At this inspection we found that the service remained Good.

People continued to receive safe care. Staff understood how to keep people safe and were appropriately recruited. There were enough staff to meet people’s needs although staff were very busy and had limited time to spend with people. People received their prescribed medicines safely.

People were supported by staff who received an induction, training and supervision. People were asked for their consent to the care they received. People were supported to maintain adequate hydration and nutrition and had access to healthcare professionals when required.

People were cared for and supported by staff who acted in accordance with people’s preferences. Staff were caring and friendly, respected people’s privacy and upheld their dignity. People were involved in planning and reviewing their own care and had access to advocacy.

People received care which was responsive to their individual needs, respected their choices and promoted their independence. People were given information about how to complain and their feedback in respect of the care they received was sought and acted upon.

People and staff felt able to make suggestions about the running of the home and we saw that suggestions were acted upon. The home had a registered manager in post who was aware of their responsibilities and the provider had systems in place to monitor and improve the quality and safety of the home.