Archived: Esna House

Updated 1 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

•Esna House is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

•The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

•Our inspection was unannounced.

What we did:

•Our inspection was informed by evidence we already held about the service. We also checked for feedback we received from members of the public and the local authority. We checked records held by Companies House.

•Due to technical problems on our part, the provider was not able to complete a Provider Information Return. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make.

•We spoke with two people who used the service. We observed interactions between people, the registered manager and staff.

•We spoke with one care staff and the registered manager.

•We reviewed three people's care records, two staff records including recruitment, training and supervision, and other records about the management of the service.

•Following the inspection, we spoke to one relative and reviewed documents sent to us by the provider.

Updated 1 May 2019

About the service:

•Esna House is registered to provide accommodation and personal care support for up to five people who have a mental health condition.

•People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

•Esna House is a terraced house and accommodation is provided over three floors. The ground floor communal areas comprise of a kitchen and dining room, and a sitting room. All rooms are of single occupancy and with en-suite facilities.

•At the time of our inspection, five people were living at the service.

People’s experience of using this service:

•People told us they felt safe living at the home.

•People were supported by staff who knew how to safeguard them from the risk of harm, abuse and neglect.

•People told us staff provided effective, timely and consistent care that enabled them to live healthier lives.

•People’s needs were assessed before they moved to the home.

•People were involved in planning their care and their care plans were comprehensive and regularly reviewed.

•People told us they were encouraged to raise concerns and were satisfied with how their complaints were addressed.

•People were supported by sufficient and suitable staff who received detailed induction, and regular training and supervision to provide effective care.

•Staff were knowledgeable about how to provide care without discrimination, and told us they treated people like individuals and met their individualised needs.

•People told us staff treated them with dignity and respected their privacy.

•The provider had effective systems in place to ensure people’s safety and quality of care.

Rating at last inspection:

•Good (report published 14 October 2016).

Why we inspected:

•This was a planned inspection to check that this service remained Good.

Follow up:

•We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk