3 April 2019
During a routine inspection
•Esna House is registered to provide accommodation and personal care support for up to five people who have a mental health condition.
•People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
•Esna House is a terraced house and accommodation is provided over three floors. The ground floor communal areas comprise of a kitchen and dining room, and a sitting room. All rooms are of single occupancy and with en-suite facilities.
•At the time of our inspection, five people were living at the service.
People’s experience of using this service:
•People told us they felt safe living at the home.
•People were supported by staff who knew how to safeguard them from the risk of harm, abuse and neglect.
•People told us staff provided effective, timely and consistent care that enabled them to live healthier lives.
•People’s needs were assessed before they moved to the home.
•People were involved in planning their care and their care plans were comprehensive and regularly reviewed.
•People told us they were encouraged to raise concerns and were satisfied with how their complaints were addressed.
•People were supported by sufficient and suitable staff who received detailed induction, and regular training and supervision to provide effective care.
•Staff were knowledgeable about how to provide care without discrimination, and told us they treated people like individuals and met their individualised needs.
•People told us staff treated them with dignity and respected their privacy.
•The provider had effective systems in place to ensure people’s safety and quality of care.
Rating at last inspection:
•Good (report published 14 October 2016).
Why we inspected:
•This was a planned inspection to check that this service remained Good.
Follow up:
•We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk