Archived: Hyde Valley House

Updated 14 May 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2014 and to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook a comprehensive inspection of Hyde Valley House on 19 April 2016. Before our inspection we reviewed information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us. The provider also submitted a provider information return (PIR) which tells us how they are meeting the standards and about any improvements they plan to make.

The inspection was undertaken by one inspector and an expert by experience. An expert by experience is a person who has experience of using or caring for someone who uses this type of service.

During the inspection we spoke with 10 people who used the service, three relatives, five staff members and the registered manager. We also received feedback from professionals involved in supporting people who used the service. We viewed three people’s support plans. We also reviewed records relating to the management of the service.

Updated 14 May 2016

This inspection was carried out on 19 April 2016 and was unannounced. At their last inspection on 3 April 2014, they were found to be meeting the standards we inspected.

Hyde Valley House provides personal care and accommodation to up to 46 people. There were 45 people using the service on the day of our inspection.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. In this instance the registered manager was also the provider.

People received care that met their needs and there were care plans available that enabled staff to provide care safely. People were protected from the risk of abuse as staff knew how to recognise and report concerns. Accidents and incidents were reviewed to help identify trends and mitigate risks.

There were sufficient staff to meet people’s needs and staff employed had undergone a robust recruitment process. Staff employed received regular training and felt supported to carry out their role.

People were supported to eat and drink enough to maintain their health and welfare. There was regular access to health and social care professionals.

There were mixed views about activities from people. However, there was an activity programme in place and we observed one to one activities taking place. People’s feedback was sought through meetings and surveys, we also found that complaints were responded to appropriately.

People, relatives and staff were positive about the management of the home. There were systems in place to monitor the quality of the service and address any shortfalls. The ethos of the home was people first and we found them to be open and honest about the service that was provided.