19 April 2016
During a routine inspection
Hyde Valley House provides personal care and accommodation to up to 46 people. There were 45 people using the service on the day of our inspection.
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. In this instance the registered manager was also the provider.
People received care that met their needs and there were care plans available that enabled staff to provide care safely. People were protected from the risk of abuse as staff knew how to recognise and report concerns. Accidents and incidents were reviewed to help identify trends and mitigate risks.
There were sufficient staff to meet people’s needs and staff employed had undergone a robust recruitment process. Staff employed received regular training and felt supported to carry out their role.
People were supported to eat and drink enough to maintain their health and welfare. There was regular access to health and social care professionals.
There were mixed views about activities from people. However, there was an activity programme in place and we observed one to one activities taking place. People’s feedback was sought through meetings and surveys, we also found that complaints were responded to appropriately.
People, relatives and staff were positive about the management of the home. There were systems in place to monitor the quality of the service and address any shortfalls. The ethos of the home was people first and we found them to be open and honest about the service that was provided.