Park House

Updated 17 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team consisted of 1 inspector

Service and service type

Park House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Park House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced.

We gave the service 48 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

Inspection activity started on 28 February 2023 and ended on 09 March 2023. We visited the location’s office on 08 March 2023 and the service on 02 March 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 5 members of staff including the registered manager, deputy manager, 2 care staff and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. In addition, we received feedback from 3 visiting health and social care professionals.

We reviewed the care records for 1 person and looked at records in relation to the safety and management of the service. We also reviewed records the registered manager had sent us electronically.

After the inspection

We continued to seek clarification from the provider to validate the evidence we found. We spoke with one relative to gain their feedback on the service provision.

Updated 17 March 2023

About the service

Park House is a residential care home providing accommodation and personal care for one person. The service provides support to autistic people who may also have an associated learning disability. The service is situated in a residential area close to local amenities. At the time of our inspection there was one person using the service.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Right Support:

People received care and support from staff who were passionate about ensuring people lived the life they wished. Risk in relation to people’s care and support were assessed and plans put in place to manage these whilst still promoting independence and choice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were sufficient staff to meet people’s needs and supported them to be able to access activities both socially and within their home. Robust infection control measures were in place to keep their home safe and clean.

Right Care:

People received care and support from a consistent and dedicated staff team who knew their needs well. We observed people being treated with kindness and compassion and being encouraged to share their views about how they received their service. Staff respected people’s privacy and dignity. Staff received the correct training and support to enable them to provide person centred care and support.

Right Culture:

There was a positive, open and empowering culture with staff putting people at the centre of everything they did. Staff were complimentary about the management of the service and the support they received. The service worked well with other professionals to enable them to meet the needs of the people accessing their service. People’s homes were no different to other homes in their street and people had opportunities to access local facilities.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 22 October 2021 and this is the first inspection.

Why we inspected

We carried out a comprehensive inspection as the service was newly registered and had not been inspected before.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.